Knowledge Base » Channels » » First Activation

As explained in the Documentation page, the connection from to any channel manager produces the reset of Rates and Availability of your property. Of course all the current bookings will remain unchanged on your account, but your property will go 'offline' until you will upload rates and availability.
This is an automated procedure of that requires you to re-submit rates and availability through the channel manager for a complete refresh. If the rooms and their rates are properly set up on your website with Vik Booking, then completing the activation will take you no longer than 10 minutes.

It is important to have all the bookings registered onto your Vik Booking because the channels do not transmit bookings received before the connection to the channel manager. Only future bookings will be downloaded automatically, once the room types will be mapped and once the rates and availability will be updated. Having the (future) bookings registered into your website will make things easier to re-submit the rates and availability to go back online on
For more details about the Rooms Mapping procedure, please refer to the Documentation page.

However, this is valid mostly for the reservations you received over the phone, or via email, because with the channel manager you can choose to IMPORT all the active reservations of to have them saved onto your website with Vik Booking. The import function is only available at the first configuration.

If you are getting errors from the channel manager when using the channel, then you should make sure that your property has been connected to the channel manager provider 'E4J CONNECT'.
You should have received an email message after the payment of the subscription, with the instructions for using the Activation Tool. From your Extranet account on you need to select the channel manager provider (e4jConnect), and then confirm the activation once our team will have accepted the initial request.

Once the connection for has been established with the channel manager, you should set your Hotel ID from the page Settings and then map the rooms of your website to the ones of the channel by using the function Synchronize Rooms. At this point you just need to re-upload Rates and Availability by using the Bulk Actions from your Vik Channel Manager.

There are two Bulk Actions, one for copying and uploading the Availability of your website to and one for uploading the Rates. It doesn't matter which action you execute first as you need to upload both rates and availability. Both pages are under the menu 'Bookings' of the administrator section of Vik Channel Manager.

Configuration Steps with screen shots

  1. Set your Hotel ID from the page Settings
    Hotel ID

  2. From the page Hotel > Synchronize Rooms, map (Synchronize) the room types of to the ones of your website.

    Rooms Mapping
    Make sure to be linking one room type of to just one corresponding room type on your website. Relations must be one-to-one, you cannot link one room to more similar rooms because the configuration of the room types must be the same.

    A) Do you have Multiple Hotel IDs/Accounts with

    Multiple accounts are fully supported. In case your manage multiple Hotel IDs (this usually happens when the address change from one apartment/vacation rental to another), you can easily map the room types of the other accounts by going back to the step #1 described above. You will find a little message as a guideline.

    By changing the Hotel ID parameter from the page Settings of the Channel Manager, you can save and go to the step #2 to synchronize the rooms of the other account. After mapping the rooms of the new Hotel ID, go back to the Settings page and you will see a dropdown menu to switch from a configured Hotel ID to another.

    You can repeat these steps to map additional Hotel IDs of before proceeding with the steps described below. Just make sure to have activated the Channel Manager connection for all the Hotel IDs of that you wish to synchronize. You need to do this from your respective accounts.

    B) Do you need to import the active reservations from onto your website?

    If you have received from some reservations for certain dates in the future, then it's good practice to import all of them onto your website to automatically have the calendars updated. Please remember that you should not do this operation if you have already registered these reservations manually.
    At this point of the configuration process, you should launch the Import function from the page Settings as you can see from the screen shot below. By clicking on the "Yes" button, you will have all the active reservations of onto your system (if any).

  3. Re-transmit Availability and Rates through the Bulk Actions

    Bulk Actions Link

    Make sure to have the correct availability in your Vik Booking and to have defined the rates. From now on, what counts is the availability on your website with Vik Booking. If you enable the configuration setting "Channel Manager Auto-Sync" on both Vik Booking and Vik Channel Manager, every new booking, booking modifications, confirmations or cancellations made through your website (either front-end or back-end), will be instantly transmitted to all channels.

Video Tutorial

You can watch this video that shows how to set up the channel with Vik Channel Manager on a WordPress website. If you are using Joomla, the configuration process will be exactly the same because the plugins have the same functionalities across all platforms.

Last Update: 2021-01-07 15:26
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