AI Assistant Widget - Multitask Panel

The AI Assistant is tailored to your website and can fetch data directly from your Vik Booking installation. For this reason it can easily retrieve the details for any reservation and provide them to you in a matter of seconds. You should provide the AI with any data that can possibly help it to trace the reservation you are referring to, some examples could be the dates, the customer name, the reservation ID, guest email etc. Once the AI will be able to determine the exact reservation you are referring to it will display all the booking details.

In the example below the customer name was provided. Following the reservation details and a dedicated scorecard are displayed with an "Edit" button to quickly modify the reservation should it be needed.

AI has access to all information regarding your bookings. This means that it can easily provide you with statistics and financial reports about your structure. In the following screenshots you can see an example of how the AI can retrieve financial data and confront them with a previous period.

To create a new reservation through the AI Channel, a command is required that provides the AI with all the mandatory information. Just like any other Vik Booking reservation this includes: First name, last name and email of the guest, dates of the stay, number of guests (adults/children), room-type and Type of price if multiple ones are available.

Failing to input any of these data will result in the AI asking you to provide the missing information.

Below you can see an example of a request without sufficient information to create a booking:

As said previously, if the command lack core information for the AI to process the command, then a following up message is sent to confirm the missing information. In this case, if no room-type or type of price is provided for the stay, the AI will quickly list the available rooms for those dates and the related rates:

Once all mandatory information is provided then the AI will generate the reservation. This will be no different from any other manually created reservation. You can check at any time if a reservation is AI-created by checking the history in the “Administrator" panel. AI-generated content will be listed with a description stating "(AI Assistant)".

The AI also allows you to "Force" the availability for any date that is already full. A command like "Force availability for these dates" will be sufficient for the AI to ignore the current availability of the room and create the reservation.

Following all the information you can submit through the AI Assistant when creating a new reservation:

• Check-in/Checkout dates
• Guest first and last name
• Number of guests (either adults or children)
• Age of children (if available)
• Room-type
• Guest email
• Reservation total amount
• Nation
• Extra Notes

To edit an existing reservation a command is required just as before. We suggest to always specify the ID of the reservation you want to change, or at least give some details for the AI to track the reservation you need to edit (i.e. Customer name and last name, email etc.). A general rule is always that more detailed commands are more desirable than rushed ones.

In these examples, you can see a change in the dates and guest numbers for reservation ID 156 (the same one), which has now been moved from 01/10/2024 - 03/10/2024 to 05/10/2024 - 10/10/2024 and from 3 to 2 adults.

When editing the length of stay for a reservation, the new total amount is not calculated automatically. So, should you need to update the price, make sure to forward a request to  the AI Assistant with the new total amount.

Finally, you can use the editing feature to add up-selling items to any reservation. When doing so make sure to indicate both the name of the extra and the price.

To cancel a reservation a simple command is required (i.e. "Cancel reservation ID ***"). When doing so the AI will always ask you to confirm the cancellation. Type any form of confirmation for the command to be executed:

With a simple task as "Check availability on X date" you can have an immediate response on the current availability for a specific date (available units).

Also, you can inquiry the AI Assistant about any other information you would like to have, such as the check-ins or checkouts for some dates.

You can provide dates, rooms and number of guests to the AI to receive a quotation for that stay. Not specifying a room will result in the AI providing you an overview of all the available rooms with related prices.

When asking for quotations make sure to always communicate to the AI Assistant the number of Adults and children to allow the correct calculation of the reservation total.

You can ask the AI to notify a customer via email at any moment. A simple command such as "Notify customer reservation ID X" is sufficient.
According to the text typed the AI will automatically generate a subject for the email. The email address notified will be the one of the customer assigned to the reservation.

Again, the commands you can give to the AI can vary. For example, instead of giving a reservation ID you can provide the name of a customer. Also, instead of a precise object for the email, you can tell the AI what should be communicated and it will generate automatically both subject and object of the email.

If the reservation to notify comes from an OTA Channel, then the notification is sent through Vik Channel Manager's Messaging APIs (Chat) and not through an email.

You can ask the AI to generate a task reminder for you anytime you need. A suggestion for reminders is to be specific about the hours you wish to receive them.

You can increase or decrease the price for any specific night by indicating the night and the final cost of the room. The AI assistant will create a new special price in Vik Booking to reflect the new total amount. Changes made this way will be notified automatically to the OTAs.

Keep in mind that in this case you should provide the AI with the final price of the room. You should not communicate variations such as “increase by 30%” or “increase price by 60€”. The input should clearly state the new final price of the room for that period. The AI will then calculate by itself the necessary increase/decrease and apply it through a Special Price.

The same goes for restrictions where you can type commands to have the AI create new restrictions in Vik Booking. Following a simple example where the minimum length of stay has been modified: