Stop Chasing Messages.
Start Hosting.
WhatsApp, Airbnb, Booking.com, and Expedia—all in one place with the PMS e4jConnect.
Automated WhatsApp Communication for Hotels & Vacation Rentals
Replace slow emails with Official WhatsApp Business automation. Our system bridges the gap between guest inquiries and property management, ensuring instant response times and higher direct booking rates.
Syncs natively as a native integration for the E4jConnect PMS ecosystem to guarantee 100% data accuracy.
Fragmented communication is a silent revenue killer.
Managing a Hotel or Vacation Rental portfolio across Airbnb, Booking.com, and WhatsApp is chaotic. A single missed message often leads to a lost booking or a negative review, leaving you struggling to meet guest expectations.
BEFORE
Airbnb 3 unread
Booking.com 4 unread
WhatsApp 8 unread Expedia 2 unread4 apps · messages lost in the chaos
AFTER - E4JCONNECT
Inbox All read ✓ Airbnb 3 unread Booking.com 4 unread Expedia 8 unread WhatsApp 2 unread1 dashboard · everything under control
E4jConnect fixes the fragmentation. We’ve built a way to bring all your communication, including an official WhatsApp Business channel, into a single dashboard integrated with your website.
Website Chat
Your digital front desk: Always Open, Always Professional
Whether your guests are browsing your website to book or are already relaxing at your property, they expect a direct line to your team. Our integrated chat widget turns your website into a 24/7 Service Hub, bridging the gap between your back-office and your guests' needs.
Professional Solutions for Hotels & Vacation Rental Managers
For Hotels & B&Bs
Take your reception digital and unlock new revenue streams. From room upgrades to SPA bookings, your staff can handle every request instantly via WhatsApp. Reduce front-desk noise and boost your RevPAR by transforming every interaction into a tailored upselling opportunity.
For Vacation Rentals
Provide "on-site" support from a distance. Property Managers can offer instant help with Wi-Fi, appliances, or local tips via the website chat. Seamlessly manage a scattered portfolio of 1 to 100+ properties without losing track of a single guest, maintaining a high-end concierge service with maximum efficiency.
Flexible Automation
You choose the level of Automation
The real power of e4jConnect is flexibility. You can decide the balance between human interaction and technology.
Manual Mode
Multi-user dashboard: your whole team can manage conversations from different workstations using a single official number.
AI-Assisted
Let the AI handle the repetitive questions (FAQs, check-in info, availability) so your team can focus only on complex guest needs.
Omnichannel Sync
Every chat started on the website can be continued on WhatsApp, ensuring you never lose a connection even when the guest closes their browser.
AI-Powered
Put your communication on autopilot
Centralizing your messages saves hours, but you can anche automate the repetitive tasks. Our AI integration handles inquiries across all time zones 24/7, ensuring international guests receive instant support even when your local team is offline.
Send a WhatsApp with GPS coordinates and check-in instructions 24 hours before arrival.
Automatically follow up via WhatsApp after checkout to capture 5-star ratings on Google Reviews or TripAdvisor, or Trustpilot before guests even leave the property.
The AI actually talks to your guests. It can answer questions about check-in times, parking, or breakfast hours, pulling info directly from your setup.
Smart-Locks
Automated Check-in: Set it and forget it
Integration with Nuki and TT-Lock allows you to automate the entire access flow. The system manages codes and communications from booking to arrival without manual intervention.
Unique, time-sensitive entry codes are created for every specific booking. No need to manually log into your lock's app or create codes for each guest.
Guests receive their entry instructions and codes directly on WhatsApp. This ensures they have access details ready on their phone, even for late-night self check-ins.
The workflow operates independently of your staff's working hours. You eliminate key handovers while providing guests with a reliable way to access the property at any time.
The shift towards instant guest communication
Modern travelers expect the same speed from a Hotel or Vacation Rental that they get in their daily lives. Relying solely on email often leads to communication gaps, as guests are far more likely to check a messaging app than their inbox while on the move.
The performance gap between WhatsApp and email is backed by industry benchmarks:
-
98%
Open Rate
Stop losing guests to spam folders. e4jConnect ensures your check-in instructions reach a 98% open rate, far exceeding traditional hospitality emails.
-
< 1 Min
Average Response Time
Resolve inquiries in under a minute to boost your property ranking on major booking platforms.
-
7.5x
Higher Engagement
Drive 7.5x more interaction on check-in links and upsells compared to traditional email campaigns.
Join 9,000+ hospitality pros who turned messaging chaos into a streamlined, 24/7 digital front desk.
What our clients say
The BEST tools for hotel and guesthouse managment
8years i use this software for my 3 guesthouse, plus i advice their services to many collegues and they are super happy. Managing reservations, reviews, messages, prices and availability was never so simple. I cannot imagine my life without.
Best software for reservations
I cannot help but also mention the support provided by Vik Booking, which is simply outstanding. I’ve had the pleasure of interacting with the support team on several occasions, and I must say their availability and expertise are beyond expectations. In an era where customer support can often be a challenge, Vik Booking clearly puts customer satisfaction first. It is rare to find such an exceptional level of assistance, and this truly makes a difference.
Sophisticated product with incredible support
I have been using this software for several years now and thanks to the fully automated synchronisation of all channels, there has never been a double booking. It is very user-friendly and offers a wide range of options (from communicating with guests, supporting the check-in, managing bookings, pricing and invoicing to managing calendars and adverts). The support is unbeatable.
This hotel management software has streamlined our operations and significantly improved guest satisfaction. The integrated channel manager has boosted our online visibility and increased direct bookings.
Excellent booking system with outstanding technical support
The booking process on our website has become much more professional and user-friendly, and we’ve noticed that our customers feel more confident when making reservations. Internally, the management is now more intuitive and streamlined, thanks to a clear and well-organized admin interface.
Great solution, easy to deploy and great support team!
The booking process is much better integrated to our front-end website. It feels smoother, more natural to book through our website and our visitors are much more inclined to do so. Indeed, after only two full months of deployment, we already reached 50% of last year's amount in direct booking. Not only did it improve our direct booking sales, it made our daily life easier.
A great software with great support team
We decided to manage the bookings for our agriturismo with VIK Booking, leaving behind a previous setup based on Zucchetti software, and we can only thank the team for their support, always prompt and precise. Their knowledge of the software is absolutely comprehensive (and I say this as a programmer), and the updates are always consistent and robust. I’ve asked dozens of questions, some of them quite complex, and I’ve always received answers within 24 hours.
Privacy & GDPR Compliance
We understand the responsibility of handling guest data. We do not share your guests' information with third parties. Our integration uses official WhatsApp Business APIs to ensure that all communications are secure, private, and fully compliant with European GDPR standards. Your data remains yours, and your personal life stays separate from your professional one.
Elevate your guest experience. Automate the rest.
Capture more direct bookings and reduce your workload with the power of WhatsApp and AI automation.
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We'll help you understand if the solution
fits your property and setup.
Frequently Asked Questions (FAQs)
To guarantee flawless performance, this automation is built exclusively as a native integration for the e4jConnect PMS and Channel Manager ecosystem. By syncing natively, we ensure 100% data accuracy for guest details, reservations, and room status without the need for unstable third-party connectors.
Yes. To protect your property from being banned, our system uses the Official WhatsApp Business API. This ensures your communications are compliant with Meta’s terms, allowing you to send automated check-in instructions and templates without risking your phone number’s reputation.
By engaging guests at the right moment. You can automate room upgrade offers, breakfast additions, or SPA bookings directly via chat. Because our system achieves the 98% open rate typical of WhatsApp, these upselling opportunities, are seen instantly, leading to higher ancillary revenue compared to email.
Absolutely. Stop switching between apps: our Unified Inbox consolidates all communications for 1 or 100+ properties in one place. Keep your operations organized and scalable without the headache of managing multiple accounts.
Yes. The system can trigger an automated Review Request message post-checkout. By sending a direct link to your Google Business or TripAdvisor profile while the guest's positive experience is still fresh, you significantly increase the volume and quality of your online ratings.
Yes! Automation handles the repetitive tasks, but you stay in control. You or your staff can jump into any chat at any time. It’s the perfect balance between instant efficiency and a warm, personal welcome.
Not at all. Since it is a native integration, the setup is streamlined within your existing e4jConnect dashboard. We provide pre-approved message templates that comply with official standards, so you can start communicating with your guests in just a few clicks.
