Recensioni Airbnb host-to-guest
Le prenotazioni di Airbnb consentono all'host di recensire l'ospite a partire dalla data di check-out. Sia l'ospite che l'host hanno fino a un massimo di 14 giorni per recensirsi a vicenda. Quando entrambi, l'host e l'ospite, hanno inviato le rispettive recensioni, Airbnb le pubblicherà automaticamente e, naturalmente, il tuo Channel Manager scaricherà automaticamente la nuova recensione dell'ospite per la prenotazione di Airbnb. Nel caso in cui solo l'ospite recensisca l'host, la recensione dell'ospite sarà pubblicata dopo 14 giorni dalla data di check-out, poiché i termini per l'host per recensire l'ospite saranno scaduti. Nello scenario opposto, se solo l'host ha lasciato una recensione per l'ospite, accadrà la stessa cosa e sarà pubblicata solo la recensione dell'host. Per questo motivo, lasciare una recensione per gli ospiti di Airbnb è fondamentale per migliorare il punteggio delle tue inserzioni, e gli strumenti AI di E4jConnect possono aiutarti a gestire le recensioni da host a ospite per Airbnb, sia manualmente che automaticamente.
Generazione manuale
By opening an Airbnb reservation within VikBooking, if the review window is open, it is possible to manually review your Airbnb guest.
This is a feature that has always been available with the E4jConnect Channel Manager, but those who use the AI services will now be able to ask the AI model to generate the content for the public review of the Airbnb guest.
Qualità recensione dinamica
The screen shot below shows how the interface looks like, and by choosing a score for each review category, the AI model will generate a different review content, either positive, neutral or negative. Other factors can impact the generative AI model output, such as the comments and the review category tags.
Automatizza le recensioni per gli ospiti
From the configuration settings of the AI channel, it is possible to enable or disable the Automatic Guest Reviews. If enabled, the AI model will always leave a positive review for your Airbnb guests.
Prevenzione invio
In case you don't have a good experience with a guest, and would prefer not to leave a review, you can always prevent the Automatic Reviewer to generate and submit a review for a specific guest (reservation).
By opening the Airbnb booking details page with VikBooking, you will find a drop-down menu to stop or resume the AI Automatic Reviewer for that specific reservation as seen in the screen shots below.
You can always change your mind and enable again the AI automatic guest review for your Airbnb reservation.
However, the AI Automatic Reviewer will submit a host-to-guest review the day after the check-out of an Airbnb reservation, so the AI Automatic Reviewer should be stopped before then.
Notifica
Do not forget to monitor the Notifications Center in VikBooking by looking at the "AI" group. For any Airbnb guest that was automatically reviewed by the AI model, the system will store a notification to keep track of all the activities.
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